Change of Mind: Returns for change of mind are accepted within 15 days after your order has been completed. Items must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
Faulty or Damaged Products: If the product is faulty, damaged, or not as described, you may request a refund or replacement. Please report the issue within 15 days of receiving your items, providing photos or other proof as needed.
Exceptions: Refunds are not available for certain items like perishable goods, customized items, or personal care products unless they arrive defective or damaged.
2. Process for Refunds
Contact Us: To initiate a refund, contact our Customer Service team at support@globalstore.co.za. Please include your order number, product details, and reason for the refund request.
Approval and Return Shipping: Once we approve your refund request, we will provide instructions for returning the item. Depending on your location, we may issue a prepaid return label, or you may need to arrange for shipping at your own cost.
Processing Time: After receiving and inspecting your return, we will notify you of the refund status. Approved refunds will be processed within 7-10 business days to your original payment method.
3. International Returns
Return Costs: For international returns (outside of South Africa), customers may be responsible for return shipping costs and any applicable customs fees.
Currency and Exchange Rates: Refunds will be issued in the currency of the original purchase. Variations in exchange rates may affect the final amount received.
4. Exceptions and Special Circumstances
Sale Items: Items purchased on sale or as part of a clearance event may be non-refundable. Check specific sale terms at the time of purchase.
Digital Products: Refunds for digital products may vary based on usage and accessibility. Contact us to learn more.
5. Contact Information
For questions or assistance with your refund, reach out to our support team at support@globalstore.co.za, available 24/7.
